Warranty + Returns

We are 100% committed to our products and our customers. All Playaway and Playaway View units are shipped with a one year limited warranty. In addition, a Product Replacement Program is available for all units with expired warranties. Learn more below.

Playaway

Playaway One-Year Limited Warranty

Playaway units that are less than a year old are eligible for warranty return*. Units more than a year old are covered by our Product Replacement Program. To determine if your unit is still under warranty, open the battery case and look for the colored label.

  • If your Playaway has a yellow or blue label, it is still under warranty. See Warranty Return below.
  • If your Playaway has a white label, it is out of warranty. See the Product Replacement Program below.

*Product warranty is not valid if damage to the Playaway® product is due to a non-manufacturing defect (See full policy for details.)

Playaway View

Playaway View One-Year Limited Warranty

Playaway View units that are less than a year old are eligible for warranty return.* To determine if your product is under warranty, please consult your order records. If your warranty is still valid, see Warranty Return below.

Units more than a year old are covered by our Product Replacement Program. See details below.

*Product warranty is not valid if damage to the Playaway® product is due to a non-manufacturing defect (See full policy for details.)

Playaway Bookpacks

The warranty and replacement policies for Playaway devices apply for units included in Playaway Bookpacks. Please see warranty and replacement information above.

For replacements of all other Bookpack components, please utilize the replacement form for Bookpacks noted below.

Warranty Return

If you have determined that your unit is still under warranty, you can send it back for replacement at no cost. Please note that this applies for purchases made directly from Findaway. If you have purchased your Playaways elsewhere, please contact your distributor for their returns process.

Warranty Return Form

Product Replacement Program

You can order replacement items at a discounted price for product out of warranty or damage due to a non-manufacturing defect. Please note that this applies for purchases made directly from Findaway. If you have purchased your product elsewhere, please contact your distributor for their returns process.