Playaway - Warranty + Returns


We are 100% committed to our products and our customers. All Playaway units are shipped with a one year limited warranty. In addition, a Product Replacement Program is available for all units with expired warranties.

Playaway One-Year Limited Warranty

Playaway units that are less than a year old are eligible for warranty return*.

To determine if your product is under warranty, please consult your order records.

If your product is still under warranty it can be sent back for replacement at no cost.

Units more than a year old are covered by our Product Replacement Program.

*Product warranty is not valid if damage to the Playaway® product is due to a non-manufacturing defect (See full policy for details.)

Full Warranty Policy

Warranty Return Form

Product Replacement Program

You can order replacement items at a discounted price for product out of warranty or damage due to a non-manufacturing defect. Please note that this applies for purchases made directly from Findaway. If you have purchased your product elsewhere, please contact your distributor for their returns process.

Product Replacement Form